Returns & Exchanges
Due to the perishable nature of our artisanal chocolate collections, we are unable to accept returns. However, if your order arrives damaged or does not meet our high standards of quality, we are committed to making it right through a replacement or store credit.
Inspect Your Shipment
Upon arrival, please immediately examine your chocolate parcel for any signs of damage or temperature-related issues occurred during transit.
Document the Issue
Take clear photographs of the damaged product and the original packaging to help our quality assurance team evaluate the concern.
Contact Concierge
Email our Chocolate Concierge team within 48 hours of delivery at [email protected] with your order number and the documentation.
Resolution Process
Our team will review your request and arrange for a complimentary replacement shipment or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing